1. General Information
FunFlights acts solely as a booking platform for helicopter tours. All flights are conducted by certified and licensed independent third-party operators who comply with the regulations set forth by the Federal Office of Civil Aviation (FOCA). FunFlights simplifies the booking process and provides access to a variety of helicopter tours. Bookings are subject to applicable aviation and travel regulations. Any third-party websites advertising FunFlights are subject to their own terms and conditions.
2. Booking Process
By booking a helicopter tour through FunFlights, customers acknowledge and accept these Terms & Conditions. The person making the booking is responsible for providing accurate information and informing all group members of these Terms & Conditions. FunFlights assumes that all participants have been informed and accept these terms. Upon completion of the booking, the customer will receive a confirmation.
3. Services Provided
FunFlights is responsible for arranging the booked helicopter flight with the designated third-party operator based on the purchased tour through the website or the agreement made between the customer and FunFlights. Any modifications agreed upon after the initial booking will form part of the final agreement.
4. Pricing
Prices apply to different group sizes as specified for each tour on the FunFlights website or offered by the FunFlights office. Prices are quoted in Swiss Francs (CHF) and include VAT. Prices are subject to change. If the customer requests additional services beyond the initial booking, these will be subject to extra charges and must be paid separately.
5. Payment
The full amount for the helicopter tour must be paid at the time of booking. Payments are processed via FareHarbor, an authorized partner of FunFlights, and will appear under their name on the customer’s credit card statement. Accepted payment methods include major credit cards. If the payment process cannot be completed after booking (e.g., due to credit card refusal), FunFlights reserves the right to cancel the booking, and the tour will not take place. Any additional services must be paid in full before the tour begins.
6. Cancellation or Tour Modifications by the Customer
Cancellations by the customer must be submitted in writing. The following cancellation fees apply based on the time of cancellation relative to the scheduled tour date:
• 10 days before the tour: 25%
• 6–9 days before the tour: 50%
• 1–5 days before the tour: 75%
• Less than 24 hours before the tour or no-show: 100%
If the customer arrives late for the tour, any resulting delays and additional costs must be borne by the customer. No refunds will be issued for late arrivals or premature termination of the flight.
If applicable, refunds will be issued as vouchers for future use with FunFlights, minus any incurred costs. Vouchers are valid for 24 months from the original tour date and are non-transferable unless explicitly approved by FunFlights. If the number of participants is reduced, the total group price remains unchanged.
Optional Tour Cancellation Insurance:
In addition to the standard cancellation policy, customers have the option to purchase Tour Cancellation Protection for greater flexibility. This optional service is available at booking checkout for an additional fee. With Tour Cancellation Protection, customers may:
• Cancel their tour up to 24 hours before the scheduled departure for a full refund.
• Reschedule their tour free of charge up to 30 minutes before departure, with the new tour date scheduled within 24 months of the original scheduled tour date.
To activate this protection, customers must send a cancellation or rescheduling request via email to info@funflights.ch within the specified timeframes. The email confirmation serves as proof of entitlement to the coverage. Without this confirmation, the Tour Cancellation Protection will not be valid, and no refund or rebooking will be granted.
For third-party providers, their respective cancellation policies apply and may result in additional charges.
7. Cancellation or Tour Modifications by FunFlights
FunFlights reserves the right to cancel a tour due to unforeseen circumstances (such as force majeure, safety concerns, government regulations, strikes, or adverse weather conditions). In such cases, customers will be offered an alternative date or a service of equivalent value. If rescheduling is not possible, the customer will receive a refund in the form of a voucher for future use with FunFlights, minus any costs already incurred. Vouchers are valid for 24 months from the original scheduled tour date and are non-transferable unless otherwise agreed by FunFlights. Refunds to a credit card are at FunFlights’ discretion. Additional claims for compensation are not permitted.
8. Health and Safety Requirements
Participants must be in good health to take part in the helicopter tour. Customers with medical conditions that may affect their ability to fly should consult a doctor before booking. Participants are required to inform FunFlights or the third-party operator of any health conditions that could impact the flight.
Passengers must not be under the influence of alcohol, drugs, prescription medication, or any substances that could impair their ability to fly safely.
All instructions given by pilots and staff must be followed at all times. FunFlights and the third-party operator reserve the right to cancel a tour or exclude passengers without a refund if participation requirements are not met or if safety instructions are disregarded.
9. Images and Media Rights
By participating in a helicopter tour, customers agree that FunFlights may use any photos and videos taken during the tour for promotional purposes across various media platforms. This applies to all group members, including those who did not personally purchase the helicopter tour. Customers who do not wish to appear in promotional materials must inform FunFlights in writing before the tour.
10. Liability and Insurance
FunFlights holds a third-party liability insurance policy covering up to CHF 5,000,000.00. However, participants are responsible for ensuring that they have sufficient health and accident insurance coverage. Customers participate at their own risk.
FunFlights acts solely as an intermediary and is not responsible for any operational aspects of the helicopter tour, including but not limited to safety, weather conditions, pilot decisions, flight cancellations, or any accidents and personal injuries. Any claims related to the execution of the flight must be directed to the third-party operator. FunFlights disclaims any liability to the fullest extent permitted by Swiss law.
FunFlights and the third-party operator assume no liability for lost, damaged, or stolen personal belongings during the helicopter tour. Passengers are responsible for securing their valuables at all times.
11. Appeals
FunFlights will only process complaints related to the booking process itself. Any complaints regarding the flight experience, pilot behavior or decisions, safety concerns, or delays in returning to the departure point must be directed to the third-party operator.
Complaints regarding the booking process must be submitted in writing to FunFlights within seven days of the tour date. Complaints received after this period may not be considered.
12. Data Protection
FunFlights collects and processes customer data solely for the purpose of managing bookings and providing necessary services. Customer data will not be shared with third parties except as required to fulfill the booking or as mandated by law. By booking a tour, customers consent to receiving booking-related communications and, if opted in, promotional offers from FunFlights.
13. Governing Law and Jurisdiction
These Terms & Conditions are governed by Swiss law. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Switzerland. The place of jurisdiction is Bern, Switzerland.
If any clause of these Terms & Conditions is found to be invalid or incomplete, the closest legally valid provision shall replace it, without affecting the validity of the remaining clauses.